General Purpose The Medication Adherence Technician will apply knowledge and skills to engage in in-depth discussion with patients about medication adherence to identify and resolve patient adherence barriers. This role may involve analysis, research, and problem-solving to obtain resolution. Applied judgment is required to develop, modify and adapt procedures in order to most effectively meet demands in atypical situations.
Essential Duties & Responsibilities
Make outbound calls to patients and healthcare professionals regarding patient medications, adherence, and barrier removal
Demonstrate ability to actively listen, understand patient questions and provide accurate answer or solutions. More complex questions, inquiries, or information requests outside of the scope of knowledge are transferred to health care plan, clinician, or pharmacy for resolution.
Interact with healthcare professionals of all levels involving patient medications. Examples include calling the pharmacy or provider to assist patient with medication refills, medication synchronization, or 90 day supply requests.
Practices discretion and care on a regular basis when working with sensitive/confidential data pertaining to the patient, department, or company.
Uses software applications to document patient call interactions
Nature of work requires minimal supervision, is largely self-directed, and accountable for defined duties. Job requires use of independent judgment
Exercise excellent written, verbal, listening and interpersonal communication skills necessary to effectively interact with all levels of internal and external parties, to convey information correctly, manage difficult situations, and always represent AdhereHealth in the most favorable manner
Education & Experience:
High School Diploma or GED Equivalent is required
Experience as an LPN, Certified Pharmacy Technician is a plus
Proficient in Microsoft Word, Excel, Outlook and Google and ability to learn new software as needed
At least two-five years of related experience and/or training; equivalent combination of education and pharmacy or related patient interaction experience
Ability to work 20-28 hours per week between the hours of 8:00 am - 8:00 pm CST
50 openings. Employer will assist with relocation costs.
Internal Number: 1031
AdhereHealth is a technology solutions leader supporting health plans, self-insured employers and other risk-bearing entities for medication adherence insights and healthcare outcomes. Our innovative focus on medication adherence enables a unique pathway to achieve outcomes for population health. AdhereHealth's Adhere platform touches nearly 10 million consumers through its disruptive technologies, engagement services and home-delivered pharmacy. AdhereHealth addresses the challenge of $300 billion of annual unnecessary medical costs due to medication adherence issues, representing 10% of the United States healthcare spend. Headquartered in the Nashville suburb of Brentwood, Tennessee, AdhereHealth has been in business for more than a decade. We employ hundreds of dedicated professionals across the nation who are focused on the mission of providing solutions that improve consumer adherence.